Frequently Asked Questions

TVFPlay is an online streaming service that allows you to watch a wide variety of premium shows and videos on internet-connected devices.

A charge got debited from my account, but the transaction failed. What should I do?
We are sorry to hear that your transaction didn’t go through. Please be assured that any charge that was debited when the transaction failed will be refunde...
Thu, 30 May, 2019 at 10:13 AM
Why have I been charged more than the listed price of the subscription?
Your bank may charge a small foreign transaction fee. In case you have further questions please contact us at
Fri, 31 May, 2019 at 10:02 AM
The Coupon code is not validating?
Every coupon code has a validity period post which the coupon cannot be redeemed. We strive to offer new promotions periodically. 
Thu, 30 May, 2019 at 10:16 AM
How do I restart my subscription with a different plan on web?
You can restart your subscription in a few easy steps: 1. On your computer, go to 2. Scroll down to the Subscription row an...
Thu, 30 May, 2019 at 10:16 AM
Can I apply coupons to plan renewals?
Sorry, we don’t accept promo codes when renewing the same plan.
Fri, 31 May, 2019 at 10:03 AM
Can I apply a coupon while restarting my subscription?
Yes, you can only apply a coupon code while restarting a different plan. 1. On your computer, go to 2. Scroll down to the S...
Thu, 30 May, 2019 at 10:21 AM
What do I get with my TVFPlay Subscription?
Your TVFPlay subscription includes: 1. Access to exclusive TVF web series and videos via your smartphone, tablet, Chromecast, Fire TV, or computer. 2. Wa...
Fri, 21 Jun, 2019 at 9:43 PM
How do I process renewal retry payment on TVFPlay?
If your renewal payment didn't go through successfully, you can manually process the payment by following the the steps below: Go to
Fri, 27 Sep, 2019 at 9:30 PM
Will I still have access to TVFPlay after cancellation?
If you cancel your account, you can continue to watch TVFPlay until the end of your current billing period. You will not be charged again unless you restart...
Mon, 23 Dec, 2019 at 11:46 PM